Pre Version 10 support
Pre-register groups
To bulk pre-register visitors and print labels in advance, a spreadsheet is imported into VisitorRego from your PC or the VisitorRego unit itself. The first step is to obtain the spreadsheet template. Please contact the VisitorRego support team to ...
Print labels for groups
First you need to import the list of names to the VR Appliance. See this article for instructions on this process: Pre-register groups Go to the VR Appliance Touch the Welcome screen to move through to the Self-Registration screen. Touch ...
Manually download visitor pre-registrations
Go to the VR Appliance Touch the Welcome screen to move through to the Self-Registration screen. Touch Visitorrego.com in the top left hand corner to move into Admin Mode. If this is password protected, enter the password into the Name field and ...
Valuables tab
See this article for details on setting up the Valuables function Signing the Valuable out Step 1. Open VisitorRego and navigate to the Valuables tab and select a category. Step 2. Select the item you wish to issue and select ‘Out’. Step 3. A list of ...
Adding an Additional Field to the Label
Adding an additional field to the visitors label for example, car registration, can be edited in Visitor Rego. Navigate to Options > Registration setup to find the database field. The database field for car registration is called‘Vehicle’. Navigate ...
Quick Install
VisitorRego is distributed in two files: Setup.exe VisitorRego.msi To install, double click the file Setup.exe. Below are the windows that will guide you through the installation process. Click 'Next' to continue. Read the License agreement. If you ...
Upgrading - An Overview
Upgrading your VisitorRego System - An Overview VisitorRego software is constantly evolving. It is our aim to take on board customer feedback and use this information to make VisitorRego both as user-friendly and functional as possible. The software ...
Step 1 - Backup
The first thing to do when upgrading is to backup your current files. Remember, you can never have too many backups! This means if you get stuck you can always revert back to the previous version without losing any functionality. Create a folder ...
Step 2 - SQL Update
Some upgrades may require changes to the database. If you are using a Microsoft Access database... Sit back! Relax! Your database will automatically update when you install with the new version. If your database is being held on an SQL server, then ...
Step 3 - Uninstall/Re-install
Uninstall The next step is to uninstall the old version of VisitorRego from your computer. To do this, go into your windows Control Panel and select 'Uninstall a Program' from the 'Programs and Features'section. Select VisitorRego.NET and click ...
Privacy - Non-Display of Saved Name Details
When using VisitorRego a returning visitors information is retrieved and displayed upon entering their name. This makes signing into your site quick and easy. In some circumstances a company may wish to not display this information for privacy ...
Valuables Setup
Valuables is a useful feature for keeping track of valuable items such as keys, access passes etc. that are given to contractors or visitors during their stay. Items are assigned to a registered visitor and signed in and out accordingly. A visitor ...
How to Setup the Self Registration Key Icon (Valuables)
To setup the Key icon to display on the Self Registration screen (displayed below) certain features must be turned on. Step 1. Open VisitorRego. Navigate to Options> System Setup> Custom and check the box of ‘when the ‘unattended’ button 2 is ...
Pre-defined Custom Reports
As customers requests reports, we make them available to the VisitorRego community. If there is a report you need, request it and we will make it available to all via this web page. Contact our friendly VisitorRego support team with your request.
Add and Maintain SQL
To add a new custom report you need to tell VisitorRego how to retrieve the data from the database and how to format this data in a report. Open the Custom Reports screen. Note: Before you edit the SQL you need to know the database engine used - ...
Loading Staff from Active Directory – AD Update Utility
Active Directory and LDAP can be leveraged to enable automated importation of a staff list into VisitorRego. Active Directory integration is intended for a system administrator or IT specialist to set up. Knowledge of how your Active Directory is ...
Choosing Your Site (Pre V10)
This article applies to VisitorRego versions prior to V10. For instructions on choosing your site in V10 or higher, please refer to the knowledge base article Choosing Your Site. After installing VisitorRego or connecting a site to VRP, it is ...
Make an Appointment Using VisitorRego (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on appointments in V10 or higher, please refer to the knowledge base article Pre-Registration Overview. The steps below show you how to enter details and make an appointment ...
Event Register and loading Visitors (Pre V10)
Visitors are able to be pre-loaded into VisitorRego making registration easy for events. In order to load visitors, your visitor data will need to be in an Excel spreadsheet. Load Visitors from an Excel Spreadsheet You can load visitors from ...
Viewing Appointments (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on appointments in V10 or higher, please refer to the knowledge base article Pre-Registration Overview. First you need to make the appointments in VisitorRego or using VR ...
How To Make Appointments using VR Portal (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on appointments in V10 or higher, please refer to the knowledge base article Pre-Registration Overview. The steps below show you how to enter details and make an appointment ...
File Locations
File locations define the directories where system resources are located (e.g. label templates, ID photo's). File locations are specific to the workstation (i.e. they don't apply all work stations on the network). The file location settings apply to ...
Reception Bell Setup (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on the reception bell in V10 or higher, please refer to the knowledge base article Reception Bell - An Overview. VisitorRego can be installed in unattended reception areas and ...
Changing and Updating Graphics (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on configuring graphics in V10 or higher, please refer to the knowledge base article Changing and Updating Graphics. Sometimes, the company branding on VisitorRego units needs ...
Visitors Company
In the process of registering a visitor, data is captured. The Visitors Company window allows you to view, maintain and delete this data. You can access the Visitors Company window from VisitorRego's Admin mode. Choose File> Visitors Company. Once ...
How to Connect/Re-connect Scanner (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on how to connect/re-connect a scanner in V10 or higher, please refer to the knowledge base article How to Connect/Re-connect Scanner. The barcode scanner is connected using a ...
Adding a 2nd Scanner
VisitorRego has the ability to add a second scanner. This can be used as a second sign out point for those scanning their unique barcode to sign out of your site. To add a second scanner, from Admin mode, choose Options> System Setup> Scanner tab. ...
Label Printer Setup (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on label printer setup in V10 or higher, please refer to the knowledge base article Label Printer Setup. Label Printers are a common component of a VisitorRego system. ...
Low Label Email Notification (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on low label email notifications in V10 or higher, please refer to the knowledge base article Low Label Email Notification. VisitorRego has the ability to send an email ...
Reception Monitor
VisitorRego has the ability to use an extended monitor to display information from the main screen. This is helpful in busy reception areas, where a receptionist can see if a visitor is struggling to register, and can provide assistance without the ...
Setting up a Health & Safety Quiz (Pre V10)
VisitorRego has the ability to ask visitors a series of multiple choice questions after they have viewed the health and safety screens. To setup the multiple choice quiz, open VisitorRego and from Admin mode, choose Options> Health and Safety Quiz ...
Password protecting Self Registration (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on password protecting the self registration screen in V10 or higher, please refer to the knowledge base article Password protecting Self Registration. You can set up a ...
Setting up your SMS notification (Pre V10)
This article applies to VisitorRego versions prior to V10. For information on SMS setup in V10 or higher, please refer to the knowledge base article SMS notification set up. VisitorRego has the ability to send an SMS notification to both the staff ...
Loading Staff via an Excel Spreadsheet
VisitorRego is able to load staff from an Excel spreadsheet. The process of loading staff from an Excel spreadsheet involves mapping database fields. Excel must be installed on the machine in question to utilise this function. 1. From VisitorRego's ...